Return and Refund Policy

At ruussellb, we want you to feel confident when shopping with us. We are a clothing-focused clearance store offering a selection of fashion items at discounted prices.

Return Eligibility

Customers may request a return within 30 days after delivery, subject to applicable law and the conditions below.

To qualify for a return, items must be unworn, unused, and unwashed, with original tags attached where applicable. Items should be returned in their original condition and packaging where reasonably possible. Proof of purchase or an order number is required.

Damaged, defective, incorrect, or materially misdescribed items will be handled in accordance with applicable consumer protection laws.

Clearance Items

Some products may be marked as final sale. Any final-sale restrictions will be clearly communicated before purchase and will not exclude rights that cannot legally be restricted.

How to Request a Return

Email djuanapaterno3173@hotmail.com with your order number, the item you wish to return, the reason for the return, and photos if the item is damaged or incorrect.

Please wait for return instructions before sending items back.

Return Shipping

Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Original shipping fees are not refundable unless required by law or applicable circumstances warrant a refund.

Refunds

Once a returned item has been received and inspected, we will notify you whether the refund is approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

Exchanges are subject to product availability. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.